Digitalisation In Hospitality: Tablets Will Be An Ingredient For Success When Restaurants Reopen

“The pandemic has forced the hand of operators to adapt quickly. Where, historically, there may have been a lack of awareness about how to adopt a mobile ordering system with little cost or effort, many independents have boomed by taking the plunge and managing a new service themselves.” – Simon Haynes, CTO of Kitchen Cut

In the hospitality sector, new on-demand services pressure restaurants to adopt quick-service solutions to maximise convenience and ensure frictionless customer journeys. With this in mind, mobile applications, RFID wristbands, digitalised loyalty cards, and customer reviews have all become worthwhile solutions to deploy. And one of the best value investments hospitality businesses can make right now is surprisingly simple: smart tablets.

1) Table-Side Ordering

2) Personalised Menus: Allergens, Dietary Needs

3) Table-Side Payment Services

4) How Can I Deploy This Technology?

Table-Side Ordering Services

By enabling workforces with smart tablets, businesses can move away from manual, paper-based ordering processes and keep better communication between kitchen workers and waiting staff. This can reduce wait times for diners and – in the case of stadiums and high-volume cocktail bars – allow workers to serve more people within a given period. Tablets and mobile devices can also eliminate the need for your servers to run between stand-alone POSs and their table so that servers can be more attentive to guests.

Personalised Menus: Allergens, Dietary Needs

By digitalising table-side service, menus can also be personalised and tailored to the requirements of individual dinners and parties. Menu items can be filtered and restricted to show options that cater to dietary needs, such as meat-free meals, gluten intolerances, and nut allergies. On top of that, guest information can be used to personalise greetings and other experiential parts of the digital service. 

As of October 2021, as part of Natasha’s Law, any businesses based in England must clearly label all foods packed and produced on their premises with a complete list of ingredients. Using digitalised menus makes it simple and easy for restaurants to update a central system and refresh menus being presented on devices. This is particularly helpful for those who adjust their menus centrally and then roll them out across multiple sites.

Table-Side Payment Services

Smart tablets and general smart devices enable businesses to automate ordering and payment services and combine them in one easy-to-use mobile device. With less reliance on staff to conduct laborious routine tasks, errors can be significantly reduced, and, similarly to digital ordering services, table-side payment services eliminate the need for your servers to run between stand-alone POSs and their table so that servers can be more attentive to guests.

How Can I Deploy This Technology?

When deploying quick-service solutions for your hospitality business, you need to ensure your surrounding IT infrastructure is set up to enable transformation instead of thwarting it. , MiTEQ works with a framework of industry-leading partners to supply everything from mobile devices and applications to IT infrastructure and data services – taking care of the complete solution, from deployment to maintenance.

If you wish to explore solutions for your business, visit our Contact Us page and email us. One of our sector-specific experts will reach out to discuss any problems you might have or any technologies you seek to deploy. If we need the solutions you need, we will point you toward someone who does.

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