Zebra Technologies’ Self-Diagnostics Tool Will Help You Fix Your Mobile Devices Remotely

During the COVID-19 pandemic, mobile technology has become even more critical for keeping our people connected. Technology has allowed organisations to streamline their workflows and manage mission-critical tasks with greater autonomy, but it’s also empowered people to collaborate more effectively from a distance. It’s clear that now, more than ever, people and businesses are in demand of uninterrupted use of their mobile devices, and it is MiTEQ’s job to connect you with the best enterprise mobility technology solutions to deliver this to our customers.

The Benefits of Self-Diagnostics Tool for Mobile Devices

Fundamentally, the more time handheld devices spend in the repair depot and the less time they spend in the field, the more your business’s connectivity and productivity are impacted and your returns. Even where comprehensive device warranty and support programmes cover the cost of visits to a depot, the loss of essential operational technology means that overall efficiency can still be squeezed, mainly where devices are found to be fully functioning – which happens a surprising amount.

Where mobile device complications can be verified, they are usually minor enough to require relatively little action – it could be as simple as a device restart or a battery swap. In these instances, repair depots can extend the downtime of your devices, whereas self-diagnostic systems would enable speedier turnarounds and redeployment into the field. In addition, by minimising human-to-human contact, we also reduce the risk of spreading harmful germs between employees.

Stocking extra substitute devices can avoid any disruption from device operability issues; however, this approach demands an additional cost from acquiring, configuring, deploying, monitoring and managing these different devices. Ideally, teams want to avoid flagging service requests with manufacturers and wait for devices to be troubleshooted, repaired, re-packaged and shipped back to the workspace. The best-case scenario is that device issues can be remedied within the field by employees to be made operable again with minimal friction and expenditure.

Zebra’s Free Diagnostic Tool for Mobile Computer Users

One of MiTEQ’s trusted partners is Zebra Technologies, an industry-leading provider of marking, tracking and computer printing technologies with decades of experience. Zebra has developed a freeDevice Diagnostic Tool that can troubleshoot and fix as many device issues as possible without sending a device to a Zebra Repair Depot. This technology is accessible to any of our customers using Zebra devices.

“Once enabled, the tool will automatically identify that device’s major hardware and connectivity components. From there, users must simply press a button to check the current device system health. They will also have the option to test just select individual tests if desired.” –Zebra’s blog on enabling workers to self-diagnose device issues.

If you’re interested in exploring new mobility technology solutions or improvements to old enterprise mobility technologies, contact one of our employees via the MiTEQ,, Linkedin page.

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