MiTEQ is working to become the best, most effective, people-first provider of technology solutions – it’s one of the things Alex Whiting mentioned in his founding blog about What MiTEQ Aspires to be – and so, we figured it was about time we recruited more talented team players to join our family. As MiTEQ’s focus is on using close-working partnerships with industry-leading technology solution providers to enable us to deliver specific, tailored solutions to businesses of all shapes, sizes and sectors (notably Healthcare, Retail, Manufacturing, Logistics and Field Services), we are looking to recruit people that can understand the wants and needs of our customers in a diverse range of environments. On that note, let’s meet our new Account Director for Healthcare leads…
Mark Gilkes: Account Director & Healthcare Lead
Mark has worked within the Healthcare sector for over 25 years, 15 of which have been spent working in the NHS in senior IT management positions. Through his experience working for and with the NHS over the last ten years, he has developed an acute understanding of clinical processes, applications, and practical consultancy work. He is excellent at identifying new opportunities for adopting new technologies and solutions. We are excited to see Mark lead, grow and inspire MiTEQ’s Healthcare business, working alongside our valued customers to enable more extraordinary experiences for their patients, customers and staff.
How do you approach customers’ operational queries?
Having operated from both sides of the fence – working both internally for the NHS and externally as a consultant – It’s not surprising that I’ve found the best approach to implementing new technologies involves listening to the specific pains, problems or queries of each customer, and addressing them with solutions that feel tailored, exact and worthwhile. I know how busy healthcare professionals are – especially in the current climate – so ensuring clear focal points enables both sides to generate maximum value from solutions.
In what areas can MiTEQ add value?
There’s a statistic out there somewhere which says nurses waste at least an hour every shift looking for items and equipment. Whether tracking down a ventilator or changing the ribbon on a printer, these clinicians are highly skilled people who deserve to spend more time focusing on their primary roles. Our solutions enable real-time visibility of essential items and equipment so staff members can operate with greater ease, efficacy and productivity.
Who is your ideal customer?
It’s always a pleasure to work with organisations that have a genuine interest in using transformative technology to improve the service they provide, as well as the work routine of their staff, who should feel empowered to focus more on their primary roles. I welcome conversations with senior clinicians, procurers and IT professionals within the Healthcare sector.
We welcome you to message Mark Gilkes for healthcare-related queries.
Will Hamilton-Davies: Digital Marketing Executive
Since graduating with a degree in Journalism, Media and Culture, Will has worked as a digital marketer, typically working with B2C (Business-to-Consumer) brands. Having already spent time working with our team to formulate MiTEQ’s launch website – while crowdfunding the publication of his first children’s book, The Shrew with the Flu (at age 22!) – we’re incredibly excited to see Will bring his drive, creativity, copywriting and community building skills to our Digital Marketing functions. We want MiTEQ to represent the convergence between ultimate value-added and personality; Will will be a big part of communicating that.
What are you hoping to bring to MiTEQ’s digital channels?
I’m excited to help energise MiTEQ’s digital presence. Enterprise mobility technology solutions are varied and many, And despite having grown up hearing a lot about them, I’m still learning lots and lots of new information every day. As I continue delving into the offerings of MiTEQ’s partner solutions, I hope to use my B2C (Business-to-consumer) experience to simplify the reasons for integrating their technologies and present how they can add value to everyday business operations with enhanced relevance, relatability and engagement. We want to be a more colourful company than we’ve traditionally seen in this sector – I can help you realise that.
Who are MiTEQ looking to reach with their communications?
Our team is currently communicating with operational leaders in medium- and large-scale organisations. Our priority is to build upon solid and customer-centric foundations, continuously proving and celebrating the value enterprise mobility technology solutions can add to businesses across various sectors and applications.
We welcome you to message Will Hamilton-Davies for marketing-related queries.
For all other enquiries, CONTACT US